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REFUND POLICY
The goal of DUCO is committed to customer happiness. We try our best to ensure you are 100% satisfied with the glasses you purchased. That is why we provide a 30 days exchange/return period and 1 year warranty.
- Exchanged/ returned items must be in 100% resalable condition (unworn, unused, undamaged)
- All exchanges and returns must be initiated from the original point of sale (i.e.: ducoglasses.com)
Replacement
In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 7 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to sales@duco.com. If the case is deemed valid, duco will cover the related cost to deliver a replacement.
If buyers request product return for reasons other than manufacturing defects, we are not responsible for the return shipping cost.
After 7 days of receiving the item, buyers can no longer request for item replacement for any reason.
FREE PRODUCT
We do not offer replacement nor return for any free products, for any reason.
Changes on Orders
Buyers are allowed to make changes to orders placed within 24 hours before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.
Buyers are not allowed to cancel their purchases after the orders are placed.
If you have any problems with your product, please contact us.